Privacy policy

Privacy Policy

Last updated: 10 September 2026

Rachel’s Keepsakes operates this online store and website. Our store is powered by Shopify, which enables us to sell and deliver our digital Canva templates.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase a product, subscribe to our emails or contact us.

Personal information we collect

Depending on how you use our website, we may collect:

Your name, email address, telephone number and billing address
Details about your purchases, orders and digital product access
Information you provide when contacting us
Your marketing and communication preferences
Account information if you choose to create a customer account
Device and browser information, IP address and website activity
Information collected through cookies and similar technologies

Payment information is processed securely by Shopify Payments, PayPal or another payment provider available at checkout. Rachel’s Keepsakes does not directly receive or store your complete payment card details.

As our products are supplied digitally, we do not normally require a shipping address.

How we collect your information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to emails or contact us
Automatically when you browse or interact with our website
From Shopify and the payment providers used to process your order
From service providers that help us operate, protect and improve our store

How we use your information

We may use your personal information to:

Process payments and complete orders
Provide access to purchased digital templates
Send order confirmations, download information and important service messages
Respond to questions and provide customer support
Maintain and secure our website
Detect or prevent fraud and unauthorised activity
Improve our products, website and customer experience
Send marketing emails where you have agreed to receive them
Meet our legal, tax and record-keeping obligations
Enforce our Terms of Service and other store policies

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. You may still receive essential communications relating to an order you have placed.

How we disclose personal information

We may disclose personal information to trusted service providers where reasonably necessary to operate our store, including:

Shopify, which hosts and operates our online store
Shopify Payments, PayPal and other payment processors
Digital product delivery and email service providers
Website security, analytics and technical service providers
Professional advisers or government authorities where required by law

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose information where required to comply with the law, respond to lawful requests, investigate suspected fraud, enforce our policies or protect our legal rights.

Shopify

Our store is hosted by Shopify. Information submitted through our website is shared with and processed by Shopify to provide the store, checkout, payment and customer services.

Shopify and its service providers may process information in countries outside Australia.

You can learn more about how Shopify processes personal information by reading the Shopify Consumer Privacy Policy.

Depending on where you live, you may also submit certain privacy requests through the Shopify Privacy Portal.

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website activity, maintain security and provide relevant features.

You can manage or disable cookies through your browser settings. Disabling certain cookies may prevent parts of the website or checkout from working correctly.

Canva and other third-party websites

Our products contain links that allow customers to access and edit templates using Canva.

When you follow a Canva link or use a Canva account, Canva collects and processes information under its own privacy policy. Rachel’s Keepsakes does not control Canva’s privacy or security practices.

Our website may also contain links to other third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Children’s privacy

Some of our templates are created for memorial services involving children; however, our store and purchasing services are intended for use by adults.

We do not knowingly collect personal information directly from children. Parents or guardians who believe a child has provided personal information to us may contact us to request its deletion.

Customers should not send photographs, names or other personal information about children to Rachel’s Keepsakes unless it is necessary for customer support and they have the authority to do so.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

No online system or method of transmission is completely secure. Please do not send sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary to complete orders, provide support, maintain business records, comply with legal obligations and resolve disputes.

Your rights and choices

Depending on applicable law, you may ask us to:

Provide access to personal information we hold about you
Correct inaccurate or incomplete information
Delete certain personal information
Explain how your information has been used or disclosed
Stop sending marketing communications

We may need to verify your identity before completing a request. Some information may need to be retained where required for legal, tax, fraud-prevention or record-keeping purposes.

Overseas processing

Shopify, payment providers and other service providers may store or process personal information outside Australia. The countries involved may vary depending on the provider and the services used.

Where personal information is processed overseas, it may be subject to the laws of that country.

Privacy complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below. We will review your concern and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this Privacy Policy to reflect changes to our store, services, legal obligations or privacy practices. The updated policy will be published on our website with a revised “Last updated” date.